New SLA engine + ITIL 4 Change Enablement →

IT ticketing system
and help desk. Data stays on your server.

LinaDesk is an on-premise IT ticketing system and help desk software: your team works the ticket queue while employees open and track requests in a self-service IT support portal. Asset inventory and browser-based remote desktop are included. No cloud requirement, no monthly per-user fees.

Get a pricing quote Try demo account
No credit card required 8 languages GDPR / KVKK compliant
demo.linadesk.com/tickets
LLinaDesk
Service Desk
Tickets 12
Kanban
Knowledge Base
Assets
Inventory
Contracts
Insights
Reports

Open tickets

+ New ticket
T-2048Accounting VLAN slowness — 3 users affectedSLA 12%High
T-2047CRM password reset — bulk requestSLA 68%Medium
T-2046Monitor + dock setup — EngineeringSLA 41%Low
T-2045SharePoint permission — HR folderSLA 89%Low
T-2044Floor 2 printer connectivity issueSLA 55%Medium

An alternative to ManageEngine SDP, ServiceNow and BMC Remedy

ITIL 4
GDPR
KVKK
ISO/IEC 27001*
.NET 10
SQL Server
Active Directory
Product

Service desk, inventory, reporting —
in one product, at one price.

Over 30 workflows offered by ManageEngine Service Desk Plus or BMC Remedy — all in LinaDesk. Pick the modules you need — all inside the same installation.

Ticket management

Priority matrix, auto-assignment, internal notes, reassignment, kanban, time analysis. Ticket creation via email and portal.

SLA engine

Response and resolution targets per priority, business calendar, holidays, silent hours, real-time breach counter, auto-escalation.

Knowledge base

Categories, search, featured articles, helpful votes, bookmarks. Ticket-linked suggestions for self-service resolution.

Inventory (CMDB)

Hardware, software, service and license assets. Lifecycle, warranty expiry, assignment ownership, CSV export.

Reporting

SLA compliance, backlog, workload, channel distribution, CSAT trend, report engine — 15+ ready templates, clonable.

Roles & permissions

Atomic permissions, branch/region/company scope, local accounts + Active Directory, multi-domain, Windows SSO.

Remote desktop

Secure browser-based sessions to endpoints. The person at the screen approves first — silence is not consent, and a machine with nobody logged in is never opened.

ITIL 4 modules

Problem, Change (risk-based approval), Announcements, Contracts, Approval workflows — standard, no extra fee.

8 languages

English, Turkish, Arabic (RTL), German, French, Spanish, Italian, Russian. Selectable per user.

Conversation inside the request

Technician and employee talk inside the same request: send files and screenshots, see images inline, read receipts, Enter to send. An internal note is never visible to the requester — the distinction is spelled out on four separate channels at once.

Security event log

Successful and failed sign-ins, throttled attempts, sign-outs and rejected cookies — each with its reason. What the change log cannot see: a failed sign-in touches no record, so it gets a ledger of its own.

Modular licence

Pick the modules you need; the licence file carries which ones are on, signed, and the server checks every request against it. Request management and the audit trail can never be switched off — a licence draws a sales boundary, it does not hold your data hostage.

Product tour

A closer look at every module.

Take a walk through the panels your IT team will use every day. Real screens from the same version you'll install.

Service Desk

Ticket queue that scales with your team

A dense, filterable queue built for the technician who lives in it. Every column can be reordered or hidden, every filter can be saved as a shared view, and the search bar accepts ticket numbers, requester names, or full-text.

  • Priority matrix, SLA badge and channel icon in one row
  • Saved filter presets shared across the team
  • Bulk actions — assign, close, add tag on up to 100 tickets at once
  • CSV export with formula-injection defense; keyboard shortcut g t to jump here from anywhere
Ticket workspace

Three-pane workspace with everything in reach

The rail on the left keeps the queue visible while you work. The middle pane hosts the conversation, timeline and SLA burn card. The right rail gathers watchers, reminders, checklists, related items and QA reviews — no context switches, no lost work.

  • SLA burn card with response + resolution progress bars
  • Watchers subscribe/unsubscribe from any user
  • Snooze presets: 1 hour, tomorrow, next week
  • Related items — Problem / Change / Asset / Solution links
  • Emoji reactions on conversations, Ctrl+Enter to send replies
Kanban

Kanban board for status-based work

When your workflow lives in status transitions rather than a queue, switch to the six-column board. Each card carries priority, SLA state and assignee glyph. Drag to change status — the audit log records who moved what, when and why.

  • Six status columns matching your workflow
  • Priority-colored left border on each card
  • Column totals visible at all times
  • WIP limits configurable per team (Business Rules)
CMDB / Assets

Every asset your team owns, in one place

Hardware, software, services and licenses under a single lifecycle model. Warranty countdowns turn red 30 days before expiry, license usage flags when seats used exceed seats owned, and each asset can be linked to the tickets and contracts that touch it.

  • 4 asset types: Hardware · Software · Service · License
  • 5-state lifecycle: In stock → Deployed → In use → Storage → Retired
  • Warranty expiry sweeper — 30-day warning email
  • Vendor cross-link, contract cross-link, CSV import/export
  • Ticket cross-link — asset shows every ticket it appears in
Insights

Reports that answer the questions your CIO asks

Fifteen built-in report templates covering SLA compliance, backlog, workload, channel mix, CSAT trend and reopen rate. Every report has a chart, a table and a CSV export. Clone a template, tweak the filter DSL, and save it for your team — no analyst required.

  • 15+ built-in report templates, clonable
  • Report engine DSL — filter, group-by, chart type
  • Date-range picker with quick presets (7d / 30d / QTD / YTD)
  • CSV export with UTF-8 BOM (Excel-safe)
  • Cross-team access via role-scoped visibility
Knowledge Base

Self-service that actually deflects tickets

Public solutions library with categories, search, featured articles and helpful votes. When a user starts typing a ticket subject, matching articles surface on the portal — a routine password reset never opens a ticket in the first place. Technicians close tickets 30% faster by linking the solution that resolved them.

  • Categories, slug URLs, view counter, helpful votes
  • Ticket-side suggestions ("Try KB first") on new ticket flow
  • Featured section on portal home
  • Comments, bookmarks, reading-time estimate
  • Draft → Published → Archived lifecycle with reviewer approval
New · Monitoring

Endpoint monitoring that opens tickets

Rules run on the server every minute against what your agents already report. When a rule fires, an alert is raised and, if you choose, a ticket is opened automatically.

  • No heartbeat, low disk space, a stopped service or too many event-log errors
  • Warning and critical severity, per rule, with ready-made quick-start templates
  • Alerts tab for triage; nothing is run on the monitored computers
Endpoint monitoring page listing rules with severity and quick-start templates
New · Device actions

Scheduled device actions with a full audit trail

Restart, shut down, control a service, wake a machine with Wake-on-LAN or refresh inventory, now or on a schedule. Destructive actions ask for confirmation and every run is recorded.

  • Daily, weekly or one-off schedules with a visible next run time
  • Service control limited to an allow-list you maintain
  • Who ran what, on which device and when, in the audit log
Scheduled actions page with reboot and inventory schedules and next run times
New · Patch visibility

See patch status across the whole fleet

One screen shows pending critical updates, pending restarts and the days since each computer last updated. It is measurement only: nothing is installed from here.

  • Summary cards plus a per-computer table you can search and filter
  • Flags machines with no update for 30 days or more
  • Export the report to CSV for your own records
Patch status page with pending critical updates and restarts per computer
New · Agent installer

Build the agent installer from the admin panel

Generate a single Windows installer bound to your license, and see endpoint usage against your license limit before you roll it out. Run it as administrator and the computer registers itself.

  • Installs the agent as a Windows service; silent mode for scripts and GPO
  • License, edition and usage shown next to the download button
  • Enrollment secret protects registration; the agent is Windows only
Agent setup page showing license usage and the generate-and-download button
New · Chat and compliance

Chat console and measured compliance

Admins can read ticket conversations in a dedicated console, and every read is written to the security log. The compliance report measures 16 controls on your installation and never claims that you are compliant.

  • Conversations grouped per ticket, with search and an audit log tab
  • Measured facts mapped to ISO 27001, GDPR and local requirements
  • Audit log export to CSV, ready to hand to an auditor
Chat console listing ticket conversations with a thread open
Compliance report showing measured controls and their configuration status
For IT teams

Everything your team needs, on day one.

ITIL 4 workflows, role-based scopes and integrations — all standard, no add-ons.

Problem Management (ITIL 4)

Root-cause records with a five-state machine (New → Under investigation → Known error → Resolved → Closed). Attach the workaround to a Known Error and every related ticket sees it instantly.

Change Enablement (ITIL 4)

Standard / Normal / Emergency change flows with risk-based approval routing. Self-approval blocked at the domain level, double-vote blocked, rollback plan required for high-risk items.

Contracts & Purchase

Vendor registry, contract expiry sweeper, purchase-request approval workflow with line items and currency-aware totals. Renewal reminders 30 and 7 days before expiry.

Identity & scopes

Local accounts + Active Directory + LDAP + Windows SSO. Multi-domain, multi-forest. Atomic permissions with three scope levels: All / Department / Team. Named departmental filters for regulated data.

Automation & rules

Business rules engine with JSON DSL — trigger on ticket create, update, status change, close. Category → team routing, auto-assignment (least-loaded / round-robin), SLA warning escalations.

Notifications & channels

Email (SMTP), Slack / Teams webhooks, in-app announcements. Outbox admin viewer with cancel/retry. Per-user notification preferences and Daily / Weekly digest rollups.

Endpoint agent

A Windows service on every machine: hardware and software inventory, heartbeat, and asset records that assign themselves to the person actually using the device. Deployed by MSI through group policy.

Network discovery

Machines on the network that carry no agent, listed. Discovery is passive — the agent reads its own ARP cache and sends no traffic: no ping sweep, no port scan, nothing your security team will see as an attack.

Compliance evidence

Access control, audit trail, retention and encryption reported as evidence with framework references, exportable as CSV. The answer to an auditor's question is a screen, not a week of work.

Why on-premise

Where your service desk data lives is now a compliance question.

GDPR, KVKK, HIPAA audits and internal security policies increasingly ask that ticket bodies and identity data stay within your corporate network rather than at cloud providers. LinaDesk provides exactly that.

  • Runs on Windows Server.NET 10 LTS + SQL Server Express included. No additional infrastructure required.
  • No per-user monthly feesFixed annual license, unlimited requesters. Predictable cost.
  • Integrates with your identityActive Directory, LDAP, multi-domain, Windows SSO. No user management vendor lock-in.
  • No telemetry, backups are yoursProduct sends zero data to external servers. Backup is under your control.
"
We were not ready to move our service desk data to cloud. LinaDesk delivers virtually the same workflows as ManageEngine, on our own server, with first-class local-language support. No monthly license drag.
Corporate IT Director Industrial manufacturing · 240+ employees
Pricing

Custom annual license for your organization.

Price depends on the number of technicians and modules you choose. Requesters (portal users) are always unlimited.

Enterprise License

One server · fixed annual · unlimited requesters

Custom Quote Tailored to your organization and modules
  • Unlimited requesters (portal users)
  • Ticket, KB, Inventory, SLA, ITIL modules included
  • Active Directory + Windows SSO integration
  • 8 languages including Arabic RTL
  • Installation support + remote training
  • 1 year of updates and support
Get a pricing quote

Our sales team typically responds within 24 hours.

Try it

Open the real product with a demo account.

No credit card, no signup. Log in directly to our demo server with the credentials below. The instance resets every night.

Demo credentials

Log in to our demo server with the credentials below. Create a ticket, assign it to a technician, watch the SLA counter tick.

URL
demo.linadesk.com
User
demo
Password
LinaDesk!2026
Open demo panel Contact for your own installation

Demo instance is for evaluation only. For testing with corporate data, we can provide a local virtual machine — mention it in the contact form.

Frequently asked

Questions we hear often

What is an IT ticketing system?

An IT ticketing system turns every support request — an email, a portal form, a phone call written up by the service desk — into a tracked ticket with an owner, a priority and an SLA clock. LinaDesk adds a self-service IT support portal where employees open and follow their own requests, a knowledge base, asset inventory and browser-based remote desktop, all in one on-premise install.

What is the difference between a help desk and a service desk?

A help desk fixes what is broken: it answers incidents and questions. A service desk covers the whole service lifecycle — incidents, service requests, problems, changes and the asset records behind them. LinaDesk ships both: you can run it as a plain help desk on day one and turn on the ITIL 4 problem and change modules when you are ready.

Is there a cloud version?

No — this is intentional. LinaDesk focuses on on-premise deployment because keeping your IT service data on your own network is a core product principle. This is the clear answer for GDPR compliance and internal security audits.

Which operating systems are supported?

Windows Server 2019 and above is recommended. It runs on .NET 10 LTS and SQL Server Express (Standard/Enterprise also supported). Installation typically takes 2-4 hours with remote guidance from our team.

Can I migrate from ManageEngine or BMC?

Yes. CSV import is standard. We handle tickets, users, assets, categories, and KB articles migration together with our expert team. Source-specific migration consulting may be required.

How do updates work?

As signed update packages. No update is installed without your decision. After testing, you apply with a single command. Rollback supported.

How does it scale?

Tested with 500+ technicians and 10,000+ requesters on a single server. Above that scale, enterprise SQL Server cluster and distributed backup architecture is recommended; talk to our team.

How is pricing determined?

Two variables: technician (agent) count and module selection (Tickets + KB are base; Inventory, ITIL, Remote Desktop are optional). Requester count is always unlimited. Contact us for a precise quote.

Contact

Get a pricing quote.

A few lines about your organization and needs — we'll come back with a tailored quote within 24 hours.

The modern face of on-premise ITSM.
First-class local support included.

A 30-second form is enough for a tailored quote. We respond the same day.

Get pricing Open demo